Service Manager

Position Responsibilities:

• Answers technical questions about warranties, services, and repairs.
• Maintains Customer Satisfaction scores at or above company standards
• Oversees administration of warranty claims.
• Oversees training and supervising of Service Dept employees.
• Works with upper management to make Service Dept hiring and discipline decisions
• Sets schedules / goals to Service Dept employees.
• Reinforces company policies and adheres to manufactures standards.
• Make sure that the Service Dept is compliant with regard to applicable laws and regulations
• Maintains good working relationship with the factory
• Maintains excellent employee relations

Experience Requirements:

• Automotive retail Service Management experience required
• Reynolds & Reynolds experience is preferred but not mandatory
• Strong record of positive Customer Satisfaction results
• Team-oriented
• Valid NYS Driver’s License with good driving record
• Excellent references

Job Benefits:

• Competitive salary based on your level of experience
• Aggressive end of the month commission plan
• Medical benefits plan is available
• Paid vacation
• 401K

No phone calls please

All inquiries are strictly confidential

For further information on this opportunity please complete the form below & attach your resume

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